Support

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years on the market

101

qualified experts

205

implemented projects

Million

custom code lines

Katarína Svozilová

Support Manager

Contact

+421 41 507 03 44

Request support

Support areas

What our support can help you with:

24/7 emergency

Constant support for partners with active technical support.

Addressing reported issues

A single channel for contact between customers and technicians.

Create accounts

Requests for new login details for Jira.

Manage the community

Knowledge base and communication in a community forum.

Complaints

Mediation of complaints of hardware elements.

Reporting

Detailed overview of the use of support

Lucia Piknová Droppová

Support Manager

Contact

+421 41 507 03 44

Request support

We will help you

Most often, customers turn to the following queuing for support:

Problems caused by an environment or third-party errors

Questions and reports related to IPESOFT solutions

Problems caused by user errors

System consultations

Application extension and modification requests

Statements of practice

What our customers say about us:

"The creation of a new automated system for controlling locomotive traction in Kazakhstan will help reduce energy consumption in the transport process. According to JSC KTZh – Cargo, fuel consumption for the first half of 2015 was equal to 12,000 tons. Last year it was more than 16,000 tonnes."

Arslan Dzumashev

JSC KTZh – Cargo

"There are types of projects for which it is not possible to clearly quantify their contribution in advance, but it is certain that it will be and will be invaluable. The successful implementation of MES in a manufacturing plant is one of them. "

Ing. Andrej Kalinay

Board member, Johns Manville

"The solution allows EPS to be well prepared for the liberalisation and standardisation of processes in the Serbian energy market, while at the same time easily and quickly accessing several foreign markets."

David Žarkovič

Electroprivreda coats

"Our dispatchers, change masters and managers manage the technology through a single central system. They rely on consistent information when deciding on business strategies and development change. And thanks to a clear interpretation of key indicators, their operational decision-making is also easier. "

Production Resources Manager at Martinská Teplárenská

"Digitization is a journey that has a beginning but not an end. It doesn't matter with whom do you take this trip, because returning to the start would mean a loss of money, time and, most importantly, the trust of users. In cooperation with IPESOFT, we appreciate the fact that it has an experienced team of implementers and its own product, which is comparable in quality to advanced foreign competition. Last but not least, it is important for us that it is a Slovak company and together we can contribute to the development of innovative solutions in the Slovak industry.”

František Kall

IT Director of Chemosvit Group of Companies